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Read what people are saying
about Precision Garage Door

Precision Garage Door of Tucson
has received 13 reviews, averaging 1.00 Stars:
Review:

AVOID THIS COMPANY! On Sept 17, 2018, their technician came to our house to look at our gate opener. We were told we needed a new one and so we agreed to the $3500 estimate and paid $1750 on our credit card. We were told that it would be installed by Friday Sept 21. No one called or showed up so I called on Monday and asked where they were. I was then told that the technician was "on vacation" and they would do it the next week. I told that was unacceptable and if they couldn't do it within a few days, to cancel the order. Someone called me back and LIED to me and said it would be installed on Thursday Sept 27. I rec'd a confirmation email stating they would show up between 8-2. Noon rolls around, no one is there but I did get a call from someone to schedule the installation for the following week because their technician was "on vacation". I told them to forget it, refund my money and I would go elsewhere. A few minutes later I received a call from someone in Phoenix asking if they could "make it up to me". No, just refund my money. I've called this company FOUR times demanding a refund, and no one ever responded or called back. Finally I had to file for a chargeback with Chase because this company took my money and didn't provide a service. I will be following up with a complaint to the Registrar of Contractor's as well. Choose a company that doesn't lie to you is my advice.
Kevin Sexton
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

First they said 8-10 am the GM called to advice they would be there at 10am bc tech ran into trouble. Tech did not show up until 10:50am. 245$ for one garage door spring and I waited all morning for a 10 minute visit! I will be gong else where.
Amanda Taylor
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Ordered a new garage door and opener. Initial person was pleasant and helpful. I was told my door would be installed within 2-3 weeks. It was 5 weeks and it took multiple phone calls to find out what was going on. Install set up for a Saturday then canceled because tech was sick. Rescheduled for a Wednesday then installers didn’t install my opener. They left a large gap at the door bottom. Now I have to have them come back and install the opener that I paid for. Very unhappy with this company.
Michelle Kaczynski
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Technician came out on Thursday. Paid half for deposit. It is now Tuesday and haven't heard a damn thing. PLUS, they DO NOT work with your HOA to match colors - you either get to pay an extra $250 or paint it yourself.
Gwen Witherspoon
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Might have been a good review based on quick response. However, you've succeeded in really pissing me off with this email. How stupid are you? Service performed for us: annual check. But this item is NOT included in your survey list of "services performed". No installation, no repair. And I can't submit the rating without selecting one of the INCORRECT services, so my answer has no value at all! Do you get it? YOU ARE WASTING MY TIME!!!
John and Gayle Swarbrick
Service Provided:
Garage Door Repair
Review:

We just had our motor and rail replaced and attached to our existing door a month ago. This was pretty expensive but we determined it was necessary for the door to open properly. This week we noticed that all of the bolts holding the new rail to the door were coming out. Called for this to be repaired and had to pay another $319.00 for something that should have been done properly the first time. We will need new garage doors eventually and we will not be getting them from Precision.
Elizabeth Miller
Service Provided:
Garage Door Repair
Review:

Don't recommend this company. Extremely expensive even with so called discounts. Owner sent me an email to write a review, if I had any problems he wanted me to contact him. I tried, never received a phone call back. I feel I was taken advantage of and my garage door problem was not fixed even though they came out twice.
Michelle McClenaghan
Service Provided:
Garage Door Repair
Review:

This company doesn't deserve a starwish I could give a Negative 5 star rating! I am reporting them to the Better Business Bureau. Absolute service and worst company I have ever had to deal with. Second time replacing a spring in less than 6 years. Purchased a brand new top of the line door/parts. Company calls me within 1 hour of my appointment (booked day before) and informs me that I need to provide THEM my copy of any agreement or warranty otherwise I will be charged. Tech said he "didn't have time" to look it up. I called and spoke to a Melissa who informed me that they had NO records of my contract and warranty and everything older than 2015 "had been lost" and it was the customers responsibility to produce PROOF of purchase and warranty!!! When tech finally show up ( 6:00pm)two after After my appointment time (4-6pm)window. He did NOT have the part. He said there would be NO labor or part charge and he apologized and said he had to run over to the warehouse. He left and NEVER called or Showed up with any part! Worse yet, he told his dispatch that the CUSTOMER had to reschedule for Monday or Tuesday. We knew nothing of this! I called the next day and complained. Thankfully Precision was open on Saturday and sent a tech out 4 hours later after I complained 6-8pm was too late and I could not get my car out of the garage because duffus took apart my door spring leaving it completely unusable! Meantime the new tech Ryan new NOTHING of the specific part that I needed and had no idea what was going on. He called his dispatch and by the grace of God he HAD the part on his truck otherwise I would have been screwed (again). Then, once it was fixed I GOT BILLED $219.00 in labor cost! Worst purchase ever! Now I am stuck with these assholes as long as I own my home. FML!
Doug Streeter
Service Provided:
Broken Garage Door Spring Repair
Review:

I'd like to give "zero" stars. I was SHOCKED to have my service charge from a couple years ago of $55.00 to a jaw dropping $195.00!!!!!!! That's just highway robbery. When I asked the represent when scheduling the repair on the phone...she told me they don't do service charges any longer. The repairman will give me the costs. We have a lifetime parts warranty...and it sounds like we are being penalized for it. When I called back into the company today, after given the $195.00 price quote...the representative on the phone verified that is the charge. I'm not sure why I wasn't told that the previous day on the telephone.
Geralyn Neely
Service Provided:
Garage Door Opener Repair
Review:

I hate this door. I have had nothing but trouble. I wish I just had my old door back at least it worked. After all the problems now my remote will not work. Have to have another service call. Not Happy. I have only had it two months.
Virginia Sparks
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I called and asked about your service because a spring broke. They could not provide the service that day! I't doesn't surprise me because the last time you were here all the guy did was be-rate my door. I spent a few bucks at home depot and had the door fixed myself. You people are such rip off artists!
Roger Shelton
Service Provided:
Garage Door Opener Repair
Product:
Cables
Review:

Precision did install my new garage door but one month later than they promise. One panel had dents inside and they promised to replace in with in 30 days. Two month later still no replacement. Door needs to have adjusted every time when it is go up or down makes terrible noise. I'm not happy with Precision service and product. Will not recommend to anyone.
Edward Chayka
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Correct Name is: Jack Van Peppen We had a different company come to correct all that was done incorrectly two weeks after 2nd visit from your technician. This was an expensive experience.
Jack Zentappen
Service Provided:
Broken Garage Door Spring Repair